Section outline

• Select section Course Information

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  Course Information

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  Supplier and customer relationship management (CRM) are pivotal aspects of modern business strategy, each playing a crucial role in organizational success and sustainability. These management practices focus on cultivating and maintaining strong, mutually beneficial partnerships with key stakeholders: suppliers and customers.
  

  
  

  • Select activity Announcements

    

    Announcements Forum

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• Select section SET INDUCTION

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  SET INDUCTION

  • Select activity  https://mcpolycc.cidos.edu.my/draftfile.php/...

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• Select section WHAT IS SRM & DEFINITION

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  WHAT IS SRM & DEFINITION

  • Select activity SRM Definition

    

    SRM Definition URL

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  • Select activity  Supplier Relationship Management@@PLUGINFILE...

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     Supplier Relationship Management

    
    

  • Select activity SRM & Partnership Definition

    

    SRM & Partnership Definition File

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• Select section FACTORS DEVELOPING SUCCESSFUL PARTNERSHIP

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  FACTORS DEVELOPING SUCCESSFUL PARTNERSHIP

  Get to know about factor for successful partnership. Once you know the factor, you also can implement it.

  • Select activity  https://mcpolycc.cidos.edu.my/draftfile.php/...

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• Select section WHAT IS CRM & DEFINITION

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  WHAT IS CRM & DEFINITION

  • Select activity CRM Definition

    

    CRM Definition File

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  • Select activity You want to know about CRM, lets go we continue ex...

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    You want to know about CRM, lets go we continue explore about CRM!! 

     

• Select section COMPONENTS OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

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  COMPONENTS OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

  • Select activity E Note

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    E Note

  • Select activity Now we learn about customer service capabilities.&...

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    Now we learn about customer service capabilities.

     

     
    

• Select section ASSESSMENT

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  ASSESSMENT

  • Select activity ASSIGNMENT 1

    

    ASSIGNMENT 1

    Opened: Monday, 19 August 2024, 12:00 AM

    Due: Friday, 23 August 2024, 12:00 AM

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    Assignment

  • Select activity EXERCISE 1 - SRMLets we try to go to this web. Its...

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    EXERCISE 1 - SRM

    Lets we try to go to this web. Its about Nestle CSR with their chili suppliers in Kelantan. Study and lets discuss about it.  

    https://www.nestle.com.my/csv/case-studies/chilli-farming-project

  • Select activity EXERCISE 2

    

    EXERCISE 2 Lesson

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  • Select activity Let's try to answer!!

    

    Let's try to answer!! Quiz

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    Let's test your knowledge

• Select section COURSE FEEDBACK

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  COURSE FEEDBACK

  • Select activity Course Feedback

    

    Course Feedback

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• Select section CERTIFICATE

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  CERTIFICATE