yes.
. Inform Your Insurance Company Immediately
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Contact your insurer as soon as the accident happens.
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Use their hotline number, mobile app, or website.
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Provide:
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Policy number
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Vehicle registration number
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Date, time, and location of the accident
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2. Do Not Move the Vehicle (If Possible)
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Take clear photos of the accident scene and damages before moving your car.
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This serves as evidence for the claim inspection.
3. File a Police Report (if required)
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For major accidents, injuries, or public property damage, a police report is mandatory.
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For minor own damage, some insurers may not require it — check your policy terms.
4. Submit a Claim Form
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Fill out the motor claim form (available online or at the insurer’s panel workshop).
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Attach:
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Copy of driving license
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Copy of vehicle registration card (Grant)
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Police report (if applicable)
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Photos of the damage
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5. Inspection and Assessment
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The insurance company will send a surveyor/adjuster to inspect your vehicle.
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They will estimate the repair cost and check if it’s covered under your policy.
6. Send Vehicle to Panel Workshop
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You can send your vehicle to an authorized panel workshop approved by your insurer.
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The workshop will:
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Repair the vehicle
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Submit repair cost estimate to the insurer for approval
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7. Pay the Required Excess (if any)
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You might need to pay a compulsory excess or voluntary excess — depending on your policy and circumstances (e.g., young or new driver).
8. Claim Approval and Repair
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Once approved, the insurer will cover the repair cost (minus any excess or uncovered parts).
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Keep all receipts and communication records for reference.
9. Collect Your Vehicle
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After repairs are completed, inspect your car and sign the necessary release forms.
Documents Commonly Required
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Copy of Insurance policy
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Police report (if applicable)
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Claim form
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Driving license (of the driver at time of accident)
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Vehicle registration card (Grant/JPJ card)
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Photographs of damage